Shipping and Returns
All orders are dispatched within 2 working days.
NEXT DAY Express service only applicable if ordered before 1pm [Weekday]
Please note: All deliveries are handled by shipping couriers. Therefore all times given at checkout are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.
Please ensure that your address is correct at checkout.
Any failed deliveries will be cancelled.
In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.
Shipping costs:
This is a fast paced and constantly changing situation, so we strongly recommend that you keep an eye out for further updates by the courier services we use, as well as your country’s government.
However, international tracked and untracked post may be subject to delays or restrictions. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections), changes in delivery procedures in the destination country (e.g. quarantine or other protective measures) and more.
- For the latest updates by Royal Mail, please see here.
- For the latest updates by DPD, please see here.
- For the latest updates by Deutsche Post please see here.
- For the latest updates by DHL please see here.
- For the latest updates by USPS, please see here.
Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.
Please ensure that your address is correct at checkout.
Any failed deliveries will be cancelled.
In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.
SHIPPING COSTS:
Final shipping fees are calculated at checkout based on weight and location.
UK:
Economy: Starting from: £3.95 [Typically Delivered with 3 days]
Tracked: Starting from: £4.45 [Typically Delivered with 2 days]
Express : Starting from: £8.75 [Typically Delivered with 1 business day]
Europe:
Untracked: Starting from: £7.05
Tracked: Starting from: £9.90
Express : Starting from: £13.00
United States:
Untracked: Starting from: £8.10
Tracked: Starting from: £8.81
Express: Starting from: £22.50
Canada:
Tracked: Starting from: £8.15
Express: Starting from: £31.50
South America:
Tracked: Starting from: £7.05
Express: Starting from: £39.00
Asia:
Tracked: Starting from: £6.05
Express: Starting from: £32.10
Africa:
Tracked: Starting from: £6.05
Express: Starting from: £29.00
As our goods are shipped from the UK, and the UK has now left the European Union, there may now be additional charges to pay on delivery of your goods. Please read and note the below.
VAT
VAT will now be payable in EU countries where the customer resides – rates vary from country to country but average 20%. VAT will be payable on delivery of the parcel in the local country. The customer will have an invoice attached to the shipment for payment.
To find the VAT rate in your local country please use this link –
https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_en.htm
Duty and Tariffs
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.
Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.
When sending parcels Worldwide from the UK, Duty is only payable for any orders over €150 in value. Duty may apply to restricted goods, including alcohol, tobacco, etc.
Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.
Please use this website to look up potential payable duty charges https://www.check-duties-customs-exporting-goods.service.gov.uk/selectdest?_ga=2.24855993.2043019202.1611132980-1190965269.1588795992
It is not guaranteed that there will be a duty charge, its dependant on each shipment and each customs official around the world.
PROBLEMS IN RECEIVING YOUR ORDER?
Where Is My Order Or Has It Been Dispatched?
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
If you can’t find your email, try the following:
- Check your junk/ spam folders
- Search your email for hey@movewithbluee.com, Bluee, your order number, name of items purchased.
Why Is My Item Taking Longer Than Specified?
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
My Order Has Been Dispatched And Not Arrived?
If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.
My Tracking Number Is Not Working Or Saying Pending?
Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.
Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.
If you are based outside of the U.K. your delivery is passed on to your local delivery service such as USA>USPS.
Delivery Updates
You will be able to see the status on the tracking number.
Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.
If you have any other questions, please check our FAQ Centre.
RETURNS POLICY
You have 14 days from receiving your order to request and ship your return back to us. Please contact our support team, who will be happy to help you: HERE
- Contact our customer services team to obtain a Returns Authorisation
- The cost of return shipping is your responsibility. Please send the parcel back to us on a carrier of your choice, and ensure its tracked.
Any returned parcels sent by you without acknowledgement from a member of the support team will not be returned/exchanged or refunded.
This Refund and Returns Policy applies to physical products purchased through the Move with Bluee website. Digital subscriptions services are non-refundable.
If you wish to exchange a product we would recommend you to place a new order and return the current one.
If you have any questions, please email support@bluee.zendesk.com
REFUND POLICY
Your refund will be to the original payment method used at check out.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
For more information on returns and refunds please visit our Sales Terms and Conditions.
- Choosing a selection results in a full page refresh.